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+212 621-630710 contact@atlasanddunes.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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Refund and Returns Policy

Our cancellation and refund terms for tours and bookings

Last updated: 1/9/2026

At Atlas & Dunes, we want every trip to go smoothly — but we understand plans change. This policy explains how cancellations, refunds, and rescheduling work for tours booked through our website.

How to request a cancellation

To cancel or request a refund, email us at contact@atlasanddunes.com or message us on WhatsApp with your booking reference. Cancellation requests are only valid once confirmed in writing by our team — please don’t assume a request is processed until you receive that confirmation.

Non-refundable items

The following are non-refundable regardless of cancellation timing:

  • Booking and payment processing fees
  • Third-party permits, park entrance fees, or camel/4×4 reservations already confirmed on your behalf
  • Any portion of the tour already completed at the time of cancellation

Rescheduling instead of canceling

Need new dates instead of a refund? Rescheduling is free of charge up to 7 days before departure, subject to availability. Within 7 days of departure, rescheduling is treated as a cancellation under the terms above, and a new booking will need to be made.

Tours canceled by Atlas & Dunes

If we cancel a tour due to unsafe weather, insufficient bookings, or circumstances beyond our control, you’ll be offered a full refund or the option to reschedule at no extra cost — your choice.Only regular priced items may be refunded. Sale items cannot be refunded.

Refund processing time

Approved refunds are processed within 7–14 business days to your original method of payment. Bank and card processing times may add a few extra days before you see the funds.

Travel insurance

We strongly recommend travelers purchase independent travel insurance to cover unexpected cancellations, illness, or trip interruptions not covered under this policy.

Need help?

Call us at +212 621-630710 or email contact@atlasanddunes.com